Contact & Outreach

We welcome outreach from railroaders, union leadership, locals, and partners. Whether you’re requesting new app features, exploring union participation, or looking for general information, we’d like to hear from you.

How to Reach Us

For all outreach and support requests, email: support@rrtimebook.com

To help us respond efficiently, please include a clear subject line and any relevant details (examples below).

What We Can Help With

  • Feature Requests: new tools, workflow improvements, export/reporting needs, or UI enhancements.
  • Union Participation: local or general union engagement, verified rep participation, announcements, and alerts.
  • General Information: app usage questions, account help, and product information.
  • Partnerships: unions, locals, organizations, or groups interested in collaborating.

Request a Feature

If you have an idea that would improve the app, send us a note with:

  • What you want to accomplish (the problem you’re trying to solve)
  • How you do it today (current workflow)
  • What “success” looks like (your ideal outcome)
  • Any examples (screenshots, sample exports, or a brief description)

Suggested subject line: Feature Request — [Short Summary]

Union Participation

If you’re a union rep, local officer, or involved member and would like to discuss participation or coordination, please email us. We’re especially interested in:

  • Local communications: announcements, alerts, pinned updates
  • Verified rep access: participation requirements and verification steps
  • Rollout coordination: onboarding, member guidance, and feedback collection

Suggested subject line: Union Participation — [Union/Local]

General Information

Questions about how something works, what’s coming next, or whether the app supports your workflow? Email us and we’ll point you in the right direction.

Suggested subject line: General Question — [Topic]

Response Time

We review all messages sent to support@rrtimebook.com and respond as quickly as possible.

For urgent issues, include “Urgent” in the subject line and provide key details up front.

Please avoid sending sensitive personal information via email. If your request relates to an account issue, include only what’s necessary for us to help (for example: the email associated with your account).