Contact

Contact & Support

Need help with Railroader Timebook, have a feature idea, or want to reach out about the app? Send the right note to the right inbox below and we’ll get it routed.

App support

For account help, password reset trouble, subscription questions, sync issues, bug reports, or help using the app: [email protected]

Helpful details to include:

  • Device type: iPhone, iPad, or Android
  • App version, if available
  • What you were trying to do
  • What happened instead
  • Screenshots, if they help explain the issue

General information

For general questions, website questions, business inquiries, or non-support outreach: [email protected]

Suggested subject line: General Question — [Topic]

Privacy and data requests

For privacy questions, data requests, or account/data deletion help: [email protected]

Suggested subject line: Privacy Request — [Short Summary]

Security reports

To report a security concern: [email protected]

Please include enough detail for us to understand and reproduce the concern.

Feature requests

If you have an idea that would improve the app, send us a note with:

  • What you want to accomplish — the problem you’re trying to solve
  • How you do it today — your current workflow
  • What success looks like — your ideal outcome
  • Any examples — screenshots, sample exports, or a brief description

Suggested subject line: Feature Request — [Short Summary]

Union participation

If you’re a union rep, local officer, or involved member and would like to discuss participation or coordination, email [email protected]. We’re especially interested in:

  • Local communications: announcements, alerts, pinned updates
  • Verified rep access: participation requirements and verification steps
  • Rollout coordination: onboarding, member guidance, and feedback collection

Suggested subject line: Union Participation — [Union/Local]

Please avoid sending sensitive railroad, payroll, medical, or personal information by email unless it is necessary for us to help with your request.

We review messages as quickly as possible. For urgent account or app issues, include “Urgent” in the subject line and put the key details at the top of your message.